Refund policy

Return & Refund Policy

Last updated: 9/5/26

This Return & Refund Policy applies to purchases made through the Penny Modern website and Penny Modern Shopify store, operated by PMP Solutions LLC (“we,” “us,” or “our”).

By purchasing any product or service from Penny Modern, you agree to the terms outlined below.

Money-Back Guarantee for Digital Products

Most Penny Modern digital products include a money-back guarantee. Exclusions indicated below.

If you are not satisfied with your purchase, you may request a full refund within 10 days of purchase.

To request a refund, simply email info@pennymodern.com with your order details.

If the refund request relates to a product quality issue, we kindly ask that you briefly explain the reason for your refund request so we can improve our products in the future. Any feedback is appreciated but not required for your refund to be processed.

Approved refunds will be issued to the original payment method.

Products Not Eligible for Refunds

The following products are not eligible for refunds:

Design Packs 

Due to the extensive design resources and intellectual property included in these products, Design Packs  are non-refundable once access has been delivered.

By purchasing a Design Pack, you acknowledge and agree that the product is final sale.

Because every physical item is custom-printed on demand just for you, Physical products (like Design Junkie Merch) which are the wrong size, color, or you simply change your mind. 

Physical Products Return Policy

Because every item is custom-printed on demand just for you, we cannot accept returns or exchanges if you order the wrong size, color, or simply change your mind. Please make sure to review our product details carefully before completing your purchase!

However, if your item arrives damaged, stained, or with a manufacturing defect, we will gladly arrange a free replacement or a full refund. Please contact us within 14 days of delivery with your order number and a clear photo showing the issue, and we will handle the rest. You do not need to ship the item back to us.

Duplicate Charges or Technical Issues

Refunds may also be issued in cases of:

  • Duplicate charges

  • Technical errors that prevent access to a purchased product and cannot be resolved

EU & UK Consumer Rights (Digital Content)

If you are located in the European Union or United Kingdom, consumer laws may grant a 14-day right of withdrawal for certain purchases.

However, this right does not apply to digital content that is delivered immediately.

By purchasing digital products from Penny Modern, you expressly consent to immediate access to digital content and acknowledge that the right of withdrawal is waived once delivery begins.

How to Request a Refund

To request a refund for a digital product, contact us at:

info@pennymodern.com

Please include:

  • Your name

  • The email used for purchase

  • The product purchased

  • If product quality issue, please tell us what was wrong with the product (optional but greatly appreciated).

Refund requests must be submitted within 10 days of purchase for eligible products.

 

To request a refund for physical products, contact us at: 

info@pennymodern.com

Please include:

  • Your name

  • The email used for purchase

  • The product purchased

  • The order number
  • A clear photo showing the quality issue or damage

Refund requests must be submitted within 14 days of purchase for eligible physical products

 

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Updates will take effect immediately upon posting on our website.